Shipping policy

Where we ship
We ship to all EU countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. [We do not ship outside the EU at the moment.]

Processing time
Orders for in-stock products are shipped within 2 business days of payment. [Orders paid before 11:00 on a business day leave our warehouse the same day.]

Tracking
Every order is shipped with a tracking number, sent by email once your parcel leaves our warehouse.

Packaging
Sealed products are packed in [double boxes with protective padding] so that corners and seals arrive intact.

Pre-orders
Pre-order products ship [on the day of the official release / in some cases, within 1–2 days of the release]. If your order contains both pre-order and in-stock items, we ship everything together when the pre-order arrives, unless you ask us to split the order (extra shipping cost may apply). If a release is delayed by the publisher, we will email you with the new date and you may cancel for a full refund.

Local pickup in Warsaw
You can pick up your order free of charge at our store - Card Horizon, ul. Madalińskiego 21, 02-513 Warsaw - during store hours. We will notify you via email when it is ready for collection.

Damaged or lost parcels
If your parcel arrives damaged, please take photos of the packaging and contents and contact us at [email protected]. 

Questions
Contact us at [email protected] or through our contact form.